Return & Exchange Policy

Before you return a Aksheen product, please take a moment to understand our products.

All our products are handcrafted by traditional craftsmen, resulting in each product being unique and slightly different from each other.
All our products go through quality control before shipping.
Order Returns & Exchanges will only be accepted if your order is damaged in transit when shipped by us or you have received the incorrect product. Also, you must provide an unboxing video of the order, right from opening the packaging material to jewellery box, as a proof of damage or incorrect product delivery, to begin the return/exchange process.
In both the cases, you may return your order exactly the way in which they were received (unworn, with original packaging).
For any exchange or returns other than the transit damage, the shipping/courier and logistic charges for all order - domestic/international will be borne by the customer for both return and exchange.
Exchange once for an order, cannot be exchanged again unless transit damage (only if approved by the team).

STEPS FOR EXCHANGE:

Please inform us within 48 hours of receiving the order. You can email on support@aksheen.com or Whatsapp/Call on +91 8949667646.
Before we arrange for your damaged/incorrect product to be returned to us you are required to send us a photograph of the product, and a complete unboxing video (as explained above), then, it is up to the discretion of the Aksheen QC team to decide whether the product is approved for return.
Once we have received the product photograph and video, and our Quality Control team has authorized the return, we will inform you of the most mutually convenient return method.
We are not responsible for lost or damaged packages. We are not liable for any returns that we were not notified about first.

REFUNDS WILL BE DONE IN THE FOLLOWING CASE:

NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES:

Incorrect or outdated delivery address.
Incorrect address format including any form of a PO Box address.
After failed delivery attempts by our courier agencies.
Package refused by recipient.
Sizing issues. Please review our size guides carefully or contact us on DM or WhatsApp for any query for sizing before making your purchase.
Products returned in a used or damaged condition.
Minor color and design variation(s). All products are handcrafted and use natural stones so there may be some variation from the photographs on our website.
If the jewellery is not faulty or damaged.

CANCELLATION:

The order placed on the website or via any channels can be cancelled within 30 minutes or before it is shipped (whichever is earlier).
The order cannot be cancelled post shipping.
If cancelled within 30 minutes or before being shipped, the order amount will credited to your bank account.

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